Return Policy

External – Aesthetic Defects

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. In case of timely declaration, the COMPANY is obliged in a short time to replace this item with another, without the external, aesthetic defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

Returns of products charged by the COMPANY

The return of products is charged at the expense of the COMPANY

  1. In all cases in which other than the sold are delivered, by type or quantity.

  2. In case during delivery the item has packaging damaged, completely or for the most part.

  3. In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY.

  4. In case of damaged packaging, the customer is entitled not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the COMPANY.

  5. In cases of return at the expense of the company, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is lost.

  6. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect found later in the delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors on delivery of the item). The return of the products at the expense of the COMPANY will be made either by personal and means of transport of the COMPANY or by courier.

  7. Upon return of the products, in case of a manufacturing defect or lack of written agreement and depending on the case, repair, replacement or cancellation of the transaction will be carried out if the customer legally rejects the two previous ones, provided that they have been previously received and the products are checked by the COMPANY, in case of cancellation, the refund to the customer will be made in the same way as their payment (ie by cash back in case the purchase was paid in cash, by cancellation of debit / credit card debit in case of purchase with debit of such a card and so on) with the care of the COMPANY. In particular, in case of debit of the market value by debit / credit card, the obligation of the COMPANY for the refund of the amount, in the statement of cancellation of the transaction to a partner bank that serves the transactions of the COMPANY (which then, if not the same issuer of the debit / credit card, will forward the notice of cancellation of the transaction to the bank card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the debit / credit card bank which is regulated by the aforementioned contract of the bank with the customer.

  8. In case of payment in cash, the price will be refunded by returning the money to him from the store where he received the product. The return will be made no later than fourteen (14) working days of both the product and the price (the last from the day of the return of the product).

  9. In case the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against of the customer to the price received.

Returns of products, which are considered defective upon delivery (DOA) at the expense of the COMPANY

  1. In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), its return will also be charged to the COMPANY.

  2. In this case, the return of the defective product (s) can be done either by the customer himself in any store maintained by the COMPANY under the trademark “MEDIBOOT” or “REHABLINES” nationwide, or by sending him / them, the COMPANY is charged with the costs of its receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the COMPANY.

  3. The return of the products, which are considered defective upon delivery (DOA) will be accepted with a statement of the customer within seven (7) calendar days from the delivery of these to the customer for mobile phones, and within ten (10) calendar days from delivery of these to the customer for the other product categories. At the same time, the product must be free from damage or damage due to the fault of the owner, in addition to the diagnosed defect, and must have all the original documents that accompanied the product (eg VAT, Retail etc.) all its accessories and its complete packaging.

  4. The detection of the construction defect is always done with a technical inspection of the device. In the case of white appliances (ie, refrigerators, electric cookers, washing machines, etc.) and air conditioners, it is required to have previously visited the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the appliance failure, in order to be considered that the product was defective upon delivery (DOA).

  5. In case of return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer refuses under law, the money will be refunded to the customer, in the way he paid the purchase price (ie by cash back in case the purchase was paid in cash, by cancellation of debit / credit card debit in case of purchase by debit debit / credit card and so on) curated by the COMPANY. In particular, in case of debit of the market value by debit / credit card, the obligation of the COMPANY for the refund of the amount, in the statement of cancellation of the transaction to a partner bank that serves the transactions of the COMPANY (which then, if not the same issuer of the debit / credit card, will forward the notice of cancellation of the transaction to the bank card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned contract of the bank with the customer. if the issuer of the said debit / credit card does not receive it, it will forward the cancellation notice to the issuer of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned contract of the bank with the customer. if the issuer of the said debit / credit card does not receive it, it will forward the cancellation notice to the issuer of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned contract of the bank with the customer.

  6. In the case of cash payment, if the customer had chosen the option “collection from the store” (, it will be refunded to him from the store where he received the product.

  7. The return will be made within fourteen (14) working days of both the product and the price (the return of the price in the above ways within fourteen -14- days from the return of the product to the COMPANY).

  8. If the customer has purchased a product that has been deemed defective upon delivery (DOA), and has the right to return it at the charge of the COMPANY, as specified above, then he can return to the COMPANY, and additional products of this kind (for for example, if a digital camera is considered defective upon delivery, the customer has the option to return the storage card he / she purchased with the camera).

Right of withdrawal

  1. From the day of the submission of the customer’s order until the expiration of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.

  2. This withdrawal is unjustified and at no charge to the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which it was received, with all its parts, the accompanying forms and the packaging. of in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Withdrawal does not mean in case the customer has used or activated the item at least once in which case the product is now considered used.

  3. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. A sample printed withdrawal statement can be found  here .

  4. Following the withdrawal statement, the COMPANY is obliged to return the price received.

  5. The refund to the customer will be made in case the purchase was paid by debit / credit card as follows: the COMPANY will be obliged to inform the bank with which it cooperates for the processing of these transactions, for the cancellation of the said transaction (in which case, if not the issuer of the debit / credit card in question itself, it will send the cancellation notice to the card issuer, bank to cancel the charge based on the policy it applies and the contract he has drawn up with the client). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal,

  6. In the case of payment in cash, if the customer had chosen the option “collection from the store” (collect @ store), the price will be refunded by returning the amount to the store where he received the product.

  7. The return will be made within fourteen (14) working days of both the product and the price (of the latter, within fourteen -14- days from the return of the product).

  8. Delivery costs are not refunded only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.

  9. The COMPANY is entitled to reject the statement of withdrawal if the item is not offered for return legally and properly, ie in the condition that was delivered and not used. The customer, if the COMPANY, in its sole discretion and by way of derogation, accepts a return of a used item in view of withdrawal, is liable to compensate the company for the reasonable reduction of the value of the item, due to its use. The COMPANY has the right to agree with the customer its compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided until the declaration of withdrawal. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

Safe products – Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language, where this is mandatory by law. The warranty form, if provided, must always include the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. . The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

  • Have the dealership guarantee and proof of purchase of the device.

  • The fixed components of the device (Serial No.) have not been altered

  • Do not exclude damage based on the manufacturer’s warranty form

Return & Exchange Policy

I’m a return policy section. I’m a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

 

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